Terms and Conditions

Booking Policy:

To secure a booking we require your contact details; phone number, address and credit card details. From April 2013 we will require full payment by credit card or direct credit one week prior to arrival.  For peak period a 25% deposit required which will be taken when confirming your booking. Please refer to cancellation policy below.

Arrival times:

You are welcome to arrive when it suits you. If you arrive prior to 3pm we cannot gaurentee the cleaning will be completed, however you are welcome to use Wairoro Park facilities and enjoy the beach until your chalet or cottage is ready.

Departure Policy:

Departure by 10am. In the off peak periods you may be able to arrange a late check out.

Cancellation Policy:

Peak period: A deposit of 25% is required to secure a booking. We require as much notice as possible for cancellations. Every attempt to re-book the accommodation will be made by us, and full refund will be paid when and if a new booking is confirmed. Bookings cancelled at short notice (less than 14 days) are likely to result in forfeit of the deposit.

Shoulder and off peak period: Bookings do not require a deposit, however we require credit card as security. Please give us as much notice of your cancellation as possible. One night will be charged if no notice is given.

Please note we do not refund for cancelation due to weather or simple change of plans, all genuine reasons are considered.


We will unlock the chalet or cottage ready for your arrival. The key will be available for use during your stay. We have not experienced any difficulties with security, however we are not able to accept responsibility or liability for valuable items. We advise that you take reasonable precautions to secure the chalet/cottage during your stay.

Dog Policy:

Dogs are to be kept in your sight at all times, and inside at night! We have Kiwi on the property close to the accommodation. Every dog has the potential to kill Kiwi, so please be vigilant.

Your dog can sleep in the chalet or cottage, please bring the dogs bedding with you. Do not allow your dog to sleep on the furniture. If furniture is soiled an extra cleaning fee may be charged.

No noise nuisance excessive barking if your dog is left alone for short periods.

Please clean and dry your dog before allowing them inside the chalet/cottage.

Poop scoop with the shovels provided, immediately. Mushrooms covering  septic tanks can be lifted, or bag and dispose in rubbish bins.

All dogs are welcome. If you are unsure of your dogs reaction to other dogs or children please keep them on a leash.

Dogs are permitted off leash under positive control in the grounds and on the beach. Please be mindful of other guests enjoyment.

Do not allow your dog to enter paddocks except on leash. There may be cattle or horses that will kick them. Please leave gates as you find them.